If you have any concerns about your order, you can report it within 72 hours of delivery by filing a claim. After this time, if no claim is filed, the sale will be considered final, and disputes will no longer be accepted.
How It Works
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Report an Issue
Please submit a dispute form here within 72 hours of receiving your order to file a claim. -
Provide Supporting Details
Please include clear photos and any relevant information to help us investigate the issue. -
Receive a Refund
Once your claim is reviewed and if it is approved, we’ll either send you a return label to send the item back, or process your full refund immediately and ask you to keep/donate the item.
What’s Protected?
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Wrong Item
The item delivered is completely different from what was ordered. -
Counterfeit Products
Items found to be non-authentic. -
Misrepresentation
Significant flaws or issues not disclosed in the original listing.
What’s Not Protected?
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Fit/Size
Items doesn't fit as expected or is too small/too large -
Color
You don't like the color
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Style
You don't like the style or how it looks on
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Fabric
It feels itchy, stiff or not as soft as you hoped.