Defective or Damaged items - Send an email to firstname.lastname@example.org to explain the issue and include photos. We will respond with return/replacement instructions.
Most new and unused items are eligible for returns or store credit, within 14 days of items ship date.
Non-sale items, may be be returned with three options and exclusion note:
1. Store Credit - Free Return
2. Exchange - $7 Exchange Fee + free shipping
3. Original Payment Method - $7 Restock Fee
*oversized shipments may incur a larger return shipping fee. Those items will be indicated as such in their product descriptions and we will contact you with more details in the event such items need to be returned.
All Sale items are eligible for store credit only. Note that items on temporary sale, may be returned as normal for full refunds.
All Final Sale items are non-refundable.
Products must be returned in unused, unwashed and unworn condition with all original tags and packaging included.
CouCou does not accept the liability for shipping loss or damage of returned items.
Gift cards are non-refundable.
All returns will be processed within 3 - 5 business days of receiving the items. Please allow extra time during peak season launches or holidays.
Exchanges - At this time, you can create an automatic exchange only for the same item in a different variant (size or color). If you would like to exchange for something entirely new, please return unwanted item for store credit and then purchase new item.
Shipping Rules - Most domestic shipping within the United States is free on orders over $125, however some exclusions apply on larger or bulky items, as well as on some special collection launches such as Soor Ploom, Apolina and Misha & Puff. Large/Heavy/Bulky Items - Whenever possible we aim to note within the item description if there is shipping surcharge. These surcharges also apply to returns of such items and will be deducted as additional fees when processing refunds. Such items include, but are not limited to, doll furniture, kids furniture, larger storage baskets, bicycles, scooters, ride-ons, etc.
International shipping charges will be calculated by our discounted Shopify rates. Only DHL or UPS is available for international orders so that we can guarantee tracking and swift handling of orders.
If you have any questions please email email@example.com.