Buyer FAQ, CouCou PreLoved

Why shop with us?

CouCou PreLoved is your trusted marketplace for buying our pre-owned items. We’ve set up this platform specifically to offer a seamless experience, allowing you to easily browse and shop our preloved fashion.

Each item is carefully reviewed before it’s posted, giving you peace of mind that what you see is what you’ll receive. And if it's not, you have the right to file a claim to refuse it.

When can I expect my order to arrive?

Once you place an order, your item will be prepared for shipment within a 7-day timeframe. 

What if my order isn't shipped within 7 business days?

In the unlikely event your item isn’t shipped within 7 days, we will cancel your order and provide a full refund automatically, unless we have spoken to you and agreed to delayed delivery by the shipper.

What’s your return/refund policy?

If you receive an item that doesn’t match the description or condition, you are eligible for a full refund by filing a claim within 72 hours of delivery.

Please see our dispute guidelines here.